Shipping policy

BALONGE SHIPPING POLICY

Effective Date: July 2026

At BALONGE, we are committed to delivering your order safely and efficiently. This Shipping Policy explains how shipping charges, delivery times, and responsibilities are handled for all purchases made through BALONGE.

1. Shipping Locations

BALONGE currently ships across Canada and to selected international destinations.

Shipping availability may vary depending on your location.

2. Free Shipping Within Canada

BALONGE offers:

FREE Standard Shipping on all Canadian orders of CAD $500 or more (before applicable taxes).

Orders below CAD $500 will incur shipping charges calculated at checkout.

3. Shipping Charges

Shipping fees are determined based on factors including:

  • Delivery destination

  • Package size and weight

  • Shipping method selected

  • Rates provided by our shipping partners and logistics providers

Shipping charges displayed during checkout are final and form part of your purchase agreement.

4. Carrier Selection

BALONGE reserves the exclusive right to determine:

  • The shipping carrier

  • Shipping service level

  • Delivery route

  • Packaging method

  • Fulfillment warehouse

Customers are not entitled to request, substitute, or dispute the carrier or shipping method selected by BALONGE.

5. Shipping Rates

Shipping costs are established based on rates provided by BALONGE's logistics and shipping partners.

By placing an order, you acknowledge and agree that:

  • Shipping charges shown at checkout are accepted by you before completing your purchase.

  • Shipping rates may change at any time without prior notice.

  • Shipping costs are not negotiable after an order has been placed.

  • Shipping fees will not be refunded except where required by applicable law or where BALONGE has made an error.

6. Order Processing

Orders are generally processed within 1–3 business days.

During promotional events, holidays, or periods of high order volume, processing times may be longer.

Orders are processed Monday through Friday, excluding statutory holidays.

7. Delivery Estimates

Estimated delivery times are provided for convenience only.

Actual delivery may vary due to factors beyond BALONGE's control, including:

  • Weather conditions

  • Customs inspections

  • Carrier delays

  • High shipping volumes

  • Natural disasters

  • Labour disruptions

BALONGE is not responsible for delays caused by third-party shipping carriers or events outside our reasonable control.

8. Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.

9. Lost or Damaged Shipments

If your package arrives damaged or appears to have been lost in transit, please contact us within 7 days of the expected delivery date.

BALONGE will work with the shipping carrier to investigate the matter. Resolution times depend on the carrier's claims process.

10. Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

BALONGE is not responsible for:

  • Orders delivered to an incorrect address supplied by the customer.

  • Delays caused by incomplete or inaccurate address information.

  • Additional shipping costs resulting from address corrections after shipment.

If an order is returned due to an incorrect address, the customer will be responsible for any additional shipping charges required to resend the order.

11. Refused Deliveries

If a shipment is refused by the customer or cannot be delivered due to customer-related circumstances, any shipping charges, return shipping costs, customs fees, duties, or carrier charges incurred may be deducted from any eligible refund, where permitted by law.

12. Return Shipping

Unless the return is the result of a manufacturing defect, shipping error, or incorrect item sent by BALONGE:

Customers are responsible for all return shipping costs.

BALONGE does not reimburse shipping charges for customer-initiated returns or exchanges.

We recommend using a trackable shipping service and purchasing shipping insurance, as BALONGE cannot guarantee receipt of returned merchandise.

13. International Orders

International customers are responsible for:

  • Customs duties

  • Import taxes

  • Brokerage fees

  • VAT or GST

  • Any other government-imposed charges

These fees are not included in the purchase price unless explicitly stated.

14. Policy Updates

BALONGE reserves the right to modify this Shipping Policy at any time without prior notice. Any updates will apply to orders placed after the revised policy becomes effective.

Contact Us

BALONGE Inc.
Email: support@balonge.com
Website: www.balonge.com

Important Notice

By completing a purchase on BALONGE's website, you acknowledge that you have reviewed and accepted this Shipping Policy, including the shipping charges displayed at checkout.

Note: While you can state that shipping rates are determined by your logistics partners and accepted at checkout, you should avoid language such as "no one can challenge us on anything related to it." Consumer protection laws in Canada give customers certain non-waivable rights. This version is written to strongly protect your business while remaining more likely to be enforceable.