BALONGE RETURN & REFUND POLICY

Effective Date: June 2026

At BALONGE, we take pride in creating premium footwear, apparel, and accessories. If you're not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

You may return eligible items within 30 days of the delivery date.

To qualify for a return, items must:

• Be unworn, unused, and in original condition.

• Include all original packaging, tags, accessories, and protective materials.

• Be returned in the original BALONGE shoe box or packaging.

• Be accompanied by proof of purchase (order confirmation or receipt).

Items returned that do not meet these conditions may be refused or subject to a reduced refund.

2. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Gift Cards

• Final Sale items

• Customized or personalized products

• Products showing signs of wear, damage, or misuse

• Items without original packaging or tags

For hygiene reasons, opened or damaged accessories may not be eligible for return.

3. Exchanges

If you need a different size or colour, you may request an exchange within 30 days of receiving your order.

Exchanges are subject to product availability.

If your requested item is unavailable, a refund or store credit will be issued.

4. Refunds

Once your return has been received and inspected, you will receive an email confirming whether your refund has been approved.

If approved:

• Refunds will be issued to the original payment method.

• Processing generally takes 5–10 business days after approval.

• Your financial institution may require additional time before the refund appears in your account.

Original shipping charges are non-refundable unless the return is due to a BALONGE error or a defective product.

5. Defective or Incorrect Items

If you receive:

• A defective product

• A damaged item

• An incorrect order

Please contact BALONGE Customer Care within 7 days of delivery.

Include:

• Your order number

• Photos showing the issue

• A brief description of the problem

If confirmed, BALONGE will provide a replacement, refund, or exchange at no additional cost.

6. Return Shipping

If the return is due to:

Customer Preference

• Customer is responsible for return shipping costs.

BALONGE Error

• Incorrect item shipped

• Manufacturing defect

• Item damaged during transit

BALONGE will provide a prepaid return shipping label.

7. How to Start a Return

To initiate a return:

Email: support@balonge.com

Please include:

• Order Number

• Full Name

• Reason for Return

• Photos (if applicable)

Our customer service team will provide return instructions.

8. Refund Processing Time

After we receive your returned item:

• Inspection: 2–5 business days

• Refund Processing: 5–10 business days

• Bank Processing: Varies depending on your financial institution.

9. International Orders

International customers are responsible for:

• Return shipping costs (unless the product is defective or incorrect)

• Customs duties, taxes, and import fees associated with returned merchandise.

Original customs duties and taxes paid are generally non-refundable.

10. Online Purchases

Products purchased through balonge.com may only be returned through BALONGE's online return process unless otherwise stated.

11. Promotional Items

If your purchase included a promotional gift, discount, or bundle offer, the refund amount may be adjusted if returning part of the order causes the promotion requirements to no longer be met.

12. Right to Refuse Returns

BALONGE reserves the right to refuse returns that:

• Do not meet our return conditions.

• Show evidence of excessive wear or misuse.

• Appear fraudulent or abusive.

Contact Us

BALONGE Inc.

Customer Support
Email: support@balonge.com
Website: www.balonge.com

BALONGE Promise

We are committed to delivering premium craftsmanship and exceptional customer service. If there is ever an issue with your order, our team will work with you to find a fair and timely solution.